Returns and Exchange

We strive to ensure you are delighted with your purchase. However, if you encounter any issues, we will work collaboratively to find a solution that meets your expectations. As a boutique focused on artisanal craftsmanship, we follow a specific protocol for all claims to ensure the integrity of our designer pieces.

Handmade with Love

At Leela Lane, we celebrate the art of the human touch. Whether it is a flowing silhouette or a delicate piece of jewellery, our collections are curated from designers who prioritize heritage craftsmanship over mass production.

Designer Dresses: Each garment is carefully handmade and intricately embroidered. Because of this artisanal process, slight variations in color, print, or embroidery finish are natural—making your dress a one-of-a-kind creation.

Please note that as every body is unique, a silhouette may sit differently on you than on a model; these natural variations are part of the charm of bespoke fashion.

One-of-a-Kind Jewellery: Our jewellery designers utilize natural stones and traditional hand-setting techniques. Each stone is unique, meaning slight variations in shade, shape, or setting are not flaws, but the beautiful "fingerprints" of a handcrafted masterpiece.

Please Note: These natural characteristics are the hallmarks of authentic craftsmanship. As they are not regarded as manufacturing faults, they cannot be accepted as a reason for return or exchange. We encourage you to embrace the unique soul of your handcrafted piece.

Unpacking Instructions

Every item at Leela Lane undergoes a thorough quality check before being securely packed in layered, protective packaging.

Handle with Care: Please exercise extreme caution when opening your parcel. Avoid sharp objects near fabrics to prevent snags, and open jewellery boxes on a flat, soft surface to protect delicate settings.

The Unboxing Protocol: To assist with any claims of transit damage or defects, you are required to take a continuous video while opening your package.

Damaged or Faulty Items

If you receive a product with a genuine manufacturing defect or transit damage, please follow these steps within 48 hours of delivery:

1. Email Us: Contact info@leelalane.com.au with your order number and a description of the issue.

2. Provide Documentation: Attach your mandatory unboxing video and clear photos of the defect. Without this documentation provided within the 48-hour window, we are unable to process claims.

3. Resolution: If verified, we will provide a professional repair, an exchange, or store credit.

Returns/exchange not accepted if

• You fail to notify us within the 48-hour timeframe.

• A clear, continuous unboxing video is not provided.

• The item has been used, worn, or is not in its original condition.

• Original price tags, security seals, or designer packaging have been removed.

• For Jewellery: Damage is caused by improper care (e.g., exposure to water, perfumes, or dropping the item after unpacking).

• For Dresses: Damage is caused by accidental snags or cuts during the unpacking process.

Important Note:

Do not ship items back to us without a formal approval email. Packages sent without prior authorization will be returned to the sender at their expense.

We recommend insuring return shipments. You are responsible for the condition of the goods until they are safely received at our boutique.

Approved returns will be issued as Store Credit or an exchange for another piece of equal or higher value.

Change of Mind or Cancellation

At Leela Lane, we curate exclusive, handcrafted pieces. To maintain our boutique standards and support our artisans, we do not offer refunds for "change of mind," incorrect sizing, or a change in personal preference. All sales are final.

• Ready-to-Ship Items: These orders are processed immediately to ensure timely delivery and cannot be cancelled or changed once placed. However, if you have any questions, we encourage you to talk to us.

• Made-to-Order Items: Once your order status is marked as "In Progress," materials are allocated and artisanal work begins. At this stage, no modifications or cancellations can be accepted.

We are here for you: While these sales are final, we never want you to feel lost. If you have any questions about your order, styling, or delivery, we encourage you to contact us on +61 452 329 599 or email. We are always happy to chat and ensure you feel confident and excited about your new Leela Lane piece.

Sales or Clearance

All items in our Sale or Clearance sections are Final Sale. No exchanges, returns, store credit, or refunds will be issued for these items.