Returns and Exchange

At Leela Lane, we celebrate the art of the human touch. From flowing silhouettes to delicate jewellery, our collections are curated from designers who prioritize heritage craftsmanship over mass production.

We strive to ensure you are delighted with your purchase. However, if you encounter any issues, we will work collaboratively with you to find a solution.

Handmade with Love

At Leela Lane, we celebrate the art of the human touch. Whether it is a flowing silhouette or a delicate piece of jewellery, our collections are curated from designers who prioritize heritage craftsmanship over mass production.

Designer Dresses: Each garment is carefully handmade and intricately embroidered. Because of this artisanal process, slight variations in color, print, or embroidery finish are natural—making your dress a one-of-a-kind creation.

Unique Fit: Every body is unique; therefore, a silhouette may sit differently on you than on a model. These natural variations are part of the charm of bespoke fashion.

One-of-a-Kind Jewellery: Our jewellery designers utilize natural stones and traditional hand-setting techniques. Each stone is unique, meaning slight variations in shade, shape, or setting are not flaws, but the beautiful "fingerprints" of a handcrafted masterpiece.

Please Note: These natural characteristics are the hallmarks of authentic craftsmanship. As they are not regarded as manufacturing faults, they are not eligible for return or exchange under "change of mind" policies.

Arrival & Unboxing Instructions

Every item at Leela Lane undergoes a thorough quality check before being securely packed in layered, protective packaging.

Handle with Care: Please exercise extreme caution when opening your parcel. Avoid sharp objects near fabrics to prevent snags, and open jewellery boxes on a flat, soft surface to protect delicate settings.

Unboxing Documentation: To help us resolve any claims of transit damage or defects quickly, we highly recommend taking a contnuous video or photo while opening your package. Tis documentation is essential for us to verify claims with our couriers and design partners.

Damaged or Faulty Items

If you receive a product with a manufacturing defect or transit damage, we re here to help. Please follow these steps as soon as possible (ideally within 48 hours of delivery):

1. Email Us: Contact info@leelalane.com.au with your order number/proof of purchase and a description of the issue.

2. Provide Documentation: Attach your unboxing video or clear photos of the defect.

3. Resolution: In accordance with consumer guarantees, if a product has a fault, we will provide a professional repair or a replacement.

Conditions for Return

• Leela Lane cannot provide a remedy for damage caused by improper care (e.g., exposure to water/perfumes) or accidental snags/cuts during the unpacking process.

• The item must be in its original condition, with all price tags, security seals, and designer packaging intact.

Change of Mind or Cancellation

To maintain our boutique standards and support our artisans, we do not offer refunds for "change of mind," incorrect sizing, or a change in personal preference.

• Ready-to-Ship Items: These orders are processed immediatelyand cannot be cancelled or changed once placed.

• Made-to-Order Items: Once your order status is marked as "In Progress," materials are allocated and work begins. At this stage, modifications cannot be accepted.

• Clearance & Sale: Items purchased on sale are considered final and are not eligible for return or exchange due to change of mind. This does not exclude your rights under the ACL if the item is found to be faulty.

Shipping Your Return

• Authorization: Please do not ship items back without a formal approval email. Packages sent without prior authorization will be returned to the sender at their expense.

• Costs: If an item is confirmed to be faulty, Leela Lane will cover the cost of return shipping or reimburse you for reasonable postage. For all other approved exchanges, shipping costs are the responsibility of the customer.

• Insurance: We recommend insuring return shipments, as you are responsible for the condition of the goods until they are safely received at our boutique.

We Are Here For You

We never want you to feel lost. If you have any questions about your order, styling, or delivery, we encourage you to contact us on +61 452 329 599 or via email. We are always happy to chat and ensure you feel confident and excited about your new Leela Lane piece.